Please see below further information about your complaint and our complaints procedures:
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. Please complete the above form, or email us at complaints@dunbridgefinancial.com, or call us at +1-866-862-3336. We will respond withing 24 hours of any complaint and start our investigation.
We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.
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You can also call us anytime at 1-866-862-3336 or email us directly regarding your complaint to complaints@dunbridgefinancial.com.